What do your top performers do in sales conversations that aligns with successful outcomes for your business?
Your business is unique and every conversation contains infinite variables.
Our AI technology shines a light on decisive moments, taking care of the heavy lifting to reveal coachable insight for every rep, on every call.
Every sales call, demo, meeting and email have key ‘coachable’ moments.
Refract enables both AI and sales managers to highlight and timestamp decisive moments from the transcript or audio, adding text or voice comments to them for meaningful feedback.
Skip between moments, share with peers or add to a best practice library for the whole team to learn from.
Find a deal defining moment that the team could learn from? Refract allows you to share them in three ways:
Peers: Simply choose the team members and share in a click.
Challenge: Use the actual moment to see how others would have dealt with that scenario, optionally grading and sharing the best.
Library: Add entire calls or just snipped moments to a shared library so reps can refer to it and onboarding can be accelerated.
Managers can recreate typical sales scenarios in 30 seconds, or tag an actual call or demo moments to invite their team to record their response, how they would deal with that moment.
They can then provide feedback, share winning practice examples and score responses to gamify the experience if they choose.
Minimum investment of time. Maximum coaching impact.
Thanks to Refract, our sales development reps have ramped up quicker than before. It's also helped us to identify low performers earlier and take the necessary action to help them improve.