Trust your data, not big data. What leads to successful outcomes from your calls? What do your top performers do differently?
AI insights reveal what happens in your conversations that lead to successful outcomes, what your top performers do differently and surface insight for every call.
A ‘Google’ style search of the contents of every call from every agent - what did your reps or prospects say, actions taken, topics discussed, and insights such as talk/listening or questions asked.
No more ride-alongs. Let Refract do the heavy lifting and accelerate your ROI. We find the key calls and tag key moments, with AI-driven insight from every call, to add your timestamped coaching feedback and optionally your QA or grading form.
Triggered learning will send videos, links or documents based on conversation content, giving your reps just-in-time resources and knowledge to help them increase revenue.
Easily ramp new hires by providing a curated library of your own real-world playbook calls and moments, accessed on-demand.
Reveal the unfiltered voice of customers or prospects, the words and phrases they use, the questions they ask, the objections they give. Create Business Intelligence by unlocking the black box.
For Jason Ring, Refract enabled him to multiply himself. Allowing the company to onboard 5 new hires, in very challenging conditions, 100% remotely.
He shares how, using Refract, he no longer needs to sit alongside reps and listen in, spreading himself too thin. With all calls recorded and analysed he is able to retain visibility, in a fraction of the time, and in the current times - remotely.
Refract connects seamlessly to the systems you already use with our out-of-the-box integrations. If you can't see it on our website, simply ask us and we can explore the art of the possible.
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