Trust your data, not big data. What leads to successful outcomes from your calls? What do your top performers do differently? Our AI Insights unlock conversation intelligence, revealing the DNA of calls that lead to successful outcomes and revenue, what each rep is doing in their conversations, and the coachable insight to level-jump performance and results.
AI insights reveal what happens in your conversations that lead to successful outcomes, what your top performers do differently and surface insight for every call.
A ‘Google’ style search of the contents of every call from every agent - what did your reps or prospects say, actions taken, topics discussed, and insights such as talk/listening or questions asked.
No more ride-alongs. Let Refract do the heavy lifting and accelerate your ROI. We find the key calls and tag key moments, with AI-driven insight from every call, to add your timestamped coaching feedback and optionally your QA or grading form.
Triggered learning will send videos, links or documents based on conversation content, giving your reps just-in-time resources and knowledge that help them increase revenue.
Easily ramp new hires by providing a curated library of your own real-world playbook calls and moments, accessed on-demand.
For Jason Ring (Global Head of Inside Sales at Global Shares) Refract enabled him to multiply himself. Allowing the company to onboard 5 new hires, in very challenging conditions, 100% remotely.
He shares how, using Refract, he no longer needs to sit alongside reps and listen in, spreading himself too thin. With all calls recorded and analysed he is able to retain visibility, in a fraction of the time, and in the current times - remotely.
Your Google search of every call. Find the calls and moments where revenue is won and lost - the mistakes, missed opportunities and playbook moments to share. Search for topics, words and phrases spoken, together with insights such as talk time or questions asked, by types of call, date, and which agent or team.
You’ve found the valuable calls to dive into, key moments are automatically timestamped and insights such as call listening ratio across the call, questions asked, filler terms and your keywords/phrases are revealed on every call.
Refract integrates with the systems and tools that Inside Sales teams rely on every day. A wide array of telephony systems, CRMs, call dialers, and call recording systems are supported today, with a comprehensive integrations road map ahead of us.
Our integrations include these and many more.