Conversation Intelligence streamlines Sales Enablement for Agorapulse
Lisa Kalner-Williams, Sales Enablement Manager at Agorapulse shares how she uses Refract to empower her sales team with the tools they need to succeed.
According to Lisa, day-to-day, there is no better way to capture competitive intelligence, positioning and feedback than listening to a call and analysing the data. Lisa speeds up tracks, uses transcripts and searches actual data to handle all of the scenarios encountered by her team and she coaches based on that data.
A Ten Fold Return For Onboarding New Hires
For Jason Ring (Global Head of Inside Sales at Global Shares) Refract enabled him to multiply himself. Allowing the company to onboard 5 new hires, in very challenging conditions, 100% remotely.
He shares how, using Refract, he no longer needs to sit alongside reps and listen in, spreading himself too thin. With all calls recorded and analysed he is able to retain visibility, in a fraction of the time, and in the current times - remotely.
Insights That Drive Massive Growth
Sam Patel and Nicola Storer from Neopost share the night and day difference Refract has made to the Inside Sales function. Moving away from an inefficient process of trying to find calls to now being able to identify, grade, and coach calls as part of an ongoing development process, in seconds.
Turning Lost Deals Into Won Deals
Martin Walker and Ed Harries share the impact that Refract has had on their Inside Sales Team at Visualsoft - one of the UK's leading eCommerce software & digital marketing agencies.
They share a specific moment when using Refract led directly to a potentially lost deal being turned around and won.
Powering Improved Conversion Rates at Rydoo
Roel De Wever and Charlie Ceustermans from Rydoo used to manually record and review their teams calls in a very ad hoc way.
Implementing Refract they now check, grade, and review calls. Quickly and accurately pointing reps towards areas for improvement, and dramatically improving the quality of handover between teams.
Customers Who Love Us Include:
Jamie Panter - Training & Development Manager - CSC Recruitment
“Refract has really made a difference with our trainees. Managers can be too busy to listen intently to all their trainee’s calls. Having trainees upload calls consistently allowed us to see the strengths and weaknesses of the individual on the phone, but also helped them find their own style.”
Roel De Wever - Head of Sales Development - Rydoo
“Because of Refract it's now way easier for us to check calls, grade calls, and for us to teach our SDRs how and where they can improve - by listening to the calls everyone makes. It's so easy.”
Edward Harries - Brand Partnerships Director - Visualsoft
“Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability.”
Samir Patel - Inside Sales Director - NEOPOST
“We use Refract and its power to be able to give us insights of exactly what happens on every call which we can then use to coach each of the agents to strengthen their abilities to be able to make those calls more effective.”
Dries Lamont, Sales Development Manager, Showpad
“Thanks to Refract, our sales development reps have ramped up quicker than before. It's also helped us to identify low performers earlier and take the necessary action to help them improve.”
Jamie Panter - Training & Development Manager - CSC Recruitment
“Refract has really made a difference with our trainees. Managers can be too busy to listen intently to all their trainee’s calls. Having trainees upload calls consistently allowed us to see the strengths and weaknesses of the individual on the phone, but also helped them find their own style.”
Roel De Wever - Head of Sales Development - Rydoo
“Because of Refract it's now way easier for us to check calls, grade calls, and for us to teach our SDRs how and where they can improve - by listening to the calls everyone makes. It's so easy.”
Edward Harries - Brand Partnerships Director - Visualsoft
“Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability.”
Samir Patel - Inside Sales Director - NEOPOST
“We use Refract and its power to be able to give us insights of exactly what happens on every call which we can then use to coach each of the agents to strengthen their abilities to be able to make those calls more effective.”
Dries Lamont, Sales Development Manager, Showpad
“Thanks to Refract, our sales development reps have ramped up quicker than before. It's also helped us to identify low performers earlier and take the necessary action to help them improve.”
