For Jason Ring (Global Head of Inside Sales at Global Shares) Refract enabled him to multiply himself. Allowing the company to onboard 5 new hires, in very challenging conditions, 100% remotely.
He shares how, using Refract, he no longer needs to sit alongside reps and listen in, spreading himself too thin. With all calls recorded and analysed he is able to retain visibility, in a fraction of the time, and in the current times - remotely.
Sam Patel and Nicola Storer from Neopost share the night and day difference Refract has made to the Inside Sales function. Moving away from an inefficient process of trying to find calls to now being able to identify, grade, and coach calls as part of an ongoing development process, in seconds.
Martin Walker and Ed Harries share the impact that Refract has had on their Inside Sales Team at Visualsoft - one of the UK's leading eCommerce software & digital marketing agencies.
They share a specific moment when using Refract led directly to a potentially lost deal being turned around and won.
Roel De Wever and Charlie Ceustermans from Rydoo used to manually record and review their teams calls in a very ad hoc way.
Implementing Refract they now check, grade, and review calls. Quickly and accurately pointing reps towards areas for improvement, and dramatically improving the quality of handover between teams.