Refract Conversation Intelligence allowed Arco’s Sales Performance Coach to find the learning moments in their salespeople’s calls quickly and easily. Immediately, it made coaching more effective, increasing product mentions by 75% across all calls and adding an average of 11 extra sales per day to their bottom line.
Lisa Kalner-Williams, Sales Enablement Manager at Agorapulse shares how she uses Refract to empower her sales team with the tools they need to succeed.
According to Lisa, day-to-day, there is no better way to capture competitive intelligence, positioning and feedback than listening to a call and analysing the data. Lisa speeds up tracks, uses transcripts and searches actual data to handle all of the scenarios encountered by her team and she coaches based on that data.
For Jason Ring (Global Head of Inside Sales at Global Shares) Refract enabled him to multiply himself. Allowing the company to onboard 5 new hires, in very challenging conditions, 100% remotely.
He shares how, using Refract, he no longer needs to sit alongside reps and listen in, spreading himself too thin. With all calls recorded and analysed he is able to retain visibility, in a fraction of the time, and in the current times - remotely.
Sam Patel and Nicola Storer from Neopost share the night and day difference Refract has made to the Inside Sales function. Moving away from an inefficient process of trying to find calls to now being able to identify, grade, and coach calls as part of an ongoing development process, in seconds.
Martin Walker and Ed Harries share the impact that Refract has had on their Inside Sales Team at Visualsoft - one of the UK's leading eCommerce software & digital marketing agencies.
They share a specific moment when using Refract led directly to a potentially lost deal being turned around and won.
Roel De Wever and Charlie Ceustermans from Rydoo used to manually record and review their teams calls in a very ad hoc way.
Implementing Refract they now check, grade, and review calls. Quickly and accurately pointing reps towards areas for improvement, and dramatically improving the quality of handover between teams.