Sales leaders often lack visibility into the conversations taking place between sales reps and prospects, resulting in uncertainty around the real reasons revenue is won and lost.
Refract analyses every call and demo, profiling revenue defining moments, revealing what works and what doesn't. This allows sales leaders to analyse, coach and improve the quality of sales conversations, resulting in increased revenue and better outcomes.
|Capture and transcribe every call and meeting automatically|
|Analyze each conversation surfacing topics and key moments|
|Coach key moments with praise, ideas and constructive feedback||Video, audio and text feedback|
|Share moments and calls with colleagues and library||
additionally automated shares on chosen content and outcomes via Slack and Teams channels
|Search for high value coaching calls based on any content, topics, outcomes, type of conversation, CRM fields and much more|
|Insights and trend dashboards - analyzing top performers, what leads to success, sharing what works and development opportunities for individuals and teams||
(on all conversations or any searched subset)
|Make Recorded Calls from any landline or mobile/cell, regardless of systems|
|Virtual Coach - automated coaching, learning and resources|
|Team Alerts - automatically share winning calls and key moments based on your rules in Slack and Teams|
|Best Practice Library - To share great calls and moments in searchable archive|
with option custom fields and scoring logic
|Grading Reports - to identify gaps, coaching needs and improvements across individuals and teams|
|Video Scenario Challenges - bitesize challenges, often gamified, to identify coaching needs and share best practice|
|Custom dictionary, for competitors, industry terms and feature/brand names|
Designated CSM with white glove onboarding and success plan
|Integrations with all leading video conferencing tools|
|Integrations with telephony systems||
Lots - and we'll build one if we haven't got yours
|Integrations with CRM platforms||
Salesforce, MS, Hubspot, Pipedrive, Zoho and many others
|Integrations with other sales technologies||
including Salesloft, Outreach, Slack, Teams and many more
Profile where revenue is won and lost in every interaction. Identify the most valuable conversations and key moments to review, coach, and share. Learn the DNA of your conversations that leads to successful outcomes.
Sam Patel and Nicola Storer from Neopost share the night and day difference Refract has made to the Inside Sales function. Moving away from an inefficient process of trying to find calls to now being able to identify, grade, and coach calls as part of an ongoing development process, in seconds.
Martin Walker and Ed Harries share the impact that Refract has had on their Inside Sales Team at Visualsoft - one of the UK's leading eCommerce software & digital marketing agencies.
They share a specific moment when using Refract led directly to a potentially lost deal being turned around and won.