Every sales mistake and missed opportunity is now behind closed doors. At a time when every conversation just got more critical.
Refract analyses every call and demo, profiling the revenue defining moments, revealing what leads to successful outcomes for your team today.
Profile where revenue is won and lost in every interaction with conversation intelligence. Identify the most valuable conversations and key moments to review, coach, and share. Learn the DNA of your conversations that lead to successful outcomes.
Capture actionable insight from every call, meeting and demo. Help your team develop faster through reflection, replicating top-performing peers and delivering ‘conversation triggered’ learning & resources.
Develop informed strategic decisions across the business, based on the unfiltered voice of customers and prospects. Learn what leads to successful outcomes and relationships in your business.
Roel De Wever and Charlie Ceustermans from Rydoo used to manually record and review their teams calls in a very ad hoc way.
Implementing Refract they now check, grade, and review calls. Quickly and accurately pointing reps towards areas for improvement, and dramatically improving the quality of handover between teams.